Windows Support & Tips
Keep your Windows computer running smoothly
Windows support in Nelson and Tasman: we set up, repair and look after Windows 10 and 11 computers for homes and businesses. From slow laptops and failed updates to office networks and file sharing, we can help, and our guides below cover some common fixes you can try yourself.
What we can help with
New computers & upgrades
Set up a new PC with your files, email and programs moved across, or upgrade from Windows 10 to Windows 11.
Slow or crashing computers
Find out why a computer is slow, freezing or showing errors, and fix it. More on computer repair.
Windows updates
Updates that fail, get stuck or break something, and keeping your computer patched against security threats.
Networks & file sharing
Shared folders, network drives and printers that all the computers in your home or office can use. More on networks.
Security
Virus and ransomware removal, plus Windows Security, firewall and account settings checked. More on virus removal.
Remote support
Many Windows problems can be fixed over the internet while you watch, with no need to bring the computer in. More on remote support.
Still on Windows 10?
Microsoft ended support for Windows 10 in October 2025, so it no longer gets regular security updates. If your computer meets the requirements, it can usually be upgraded to Windows 11 for free, keeping your files and programs. If it doesn't, we can help you choose a replacement and move everything across.
Fix common problems
Speed Up a Slow Computer
Find what's slowing Windows down, from startup programs to a full drive.
Read the guideFix Windows Update Problems
Get stuck or failing updates installing again, step by step.
Read the guideBitLocker Recovery Key
Where to find the key when Windows asks for it, and how to save a copy.
Read the guide24H2 Update and SMB Shares
Reconnect to network drives and NAS shares that stopped working after the 24H2 update.
Read the guideSpot Tech Support Scams
Recognise fake warnings and phone calls, and what to do if you've been caught.
Read the guideSet up & customise
Windows 11 Configuration Fixes
Bring back the full right-click menu and the classic File Explorer command bar.
Read the guideDownload a Windows Disk Image
Get Windows 10 or 11 from Microsoft and make a bootable USB stick or ISO.
Read the guideMap a Network Drive
Give a shared folder its own drive letter, and fix it when it won't connect.
Read the guide